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Frequently asked questions
Clear answers on buying, delivery, ownership, payment and support.
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Frequently asked questions
How do I buy from Rocket?
Choose a package in the online shop and pay securely, or request a quote for quote-based work. After payment or acceptance we send a brief and schedule kickoff.
Which payment methods do you accept?
Online payments are processed securely through PayFast in South African Rand. Quoted projects may also use invoices as set out in the quote.
Do you charge in my local currency?
Prices and payments are in South African Rand on both sites.
Do I need to pay a deposit?
Packages are paid at purchase. Quoted projects follow the deposit terms stated in your quote.
How long are quotes valid?
Seven days. After that, prices or availability may change.
How long will my project take?
It depends on scope and how quickly content and feedback arrive. Your quote or order confirmation gives a timeline.
What do you need from me to start?
Your goals, logos or brand files, content or product details, and access to relevant accounts such as domains or analytics.
How many revisions are included?
Each package or quote states the revision rounds. Further changes are quoted.
Who owns my website and designs?
You own the final deliverables once the project is paid in full. Third-party licences, such as stock images or plugins, follow their own terms.
Do you provide hosting?
We can advise on or arrange hosting and business email. Hosting, domains and licences are third-party costs.
Is ad spend included in your fees?
No. Ad management fees are separate from media spend paid to the platform.
Can you guarantee Google rankings?
No. Nobody can. We apply sound SEO practice and report honestly.
What support do I get after launch?
Ask about care plans. You can also open requests through client support.
Can I cancel a project?
Yes, subject to the cancellation terms in the terms of service. Work completed to date is payable.
Do you serve Zimbabwe?
Yes, remotely from Johannesburg, with production via partners where needed. We have no physical office in Zimbabwe.
How is my data handled?
See our privacy policy.
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